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Payment & Shipping

Products are shipped to United States and most countries (contact us to check if we ship to your country). Certain products are for export only. Rocky Americas Inc. is not responsible for item lost or damage in shipping if customer does not request insurance. Some products may be shipped directly to customers from our China Distribution Center in order to reduce the cost for our customers and/or the order processing time.

None United States Mainland Customers: All posted shipping and handling fees are NOT for you, they are for 48 U.S. lower states shipping address only. None United States mainland customers are required to contact Rocky Americas Inc. for shipping and handling arrangement before sending payment and Purchase Order form. International (including Canada) customers may be required to pay customs brokerage fees and/or customs tax/duty by your country's Custom Services. Our shipping department will mark the package on customs declaration form as "Merchandise" with the full purchase value. Special custom declaration preference should be stated in Additional Instructions section on the Purchase Order form.

Online shopping cart best works with Microsoft Internet Explorer 5.0 and above!

• Purchase Rocky Americas Gift Certificate

• Major Credit Cards and Electronic Check
• Regular Shipping: Products shown on Hot Deals and Products pages with  button are available for purchasing directly from this web site using online shopping cart. Make sure to provide your telephone number in final checkout process. Customers will be contacted if requested quantity is not available. Posted shipping and handling fees are for individual item purchase/shipping, shipping discount is offered for combined shipping, please contact us for combined shipping. Major credit cards and electronic check can be used for online shopping cart payments, payments are processed by PayPal. Products are shipped via USPS mail or other express shipping carriers to 48 U.S. lower states. Products are usually shipped out the next business day after full payment is received, check the Estimated Shipping Date below. Customers will be notified once the order is shipped out and provided tracking information if applicable. Customers will be notified for the estimated shipping time if products that are shipped from our China Distribution Center. Online shopping cart is only for customers in 48 U.S. lower states, and it cannot handle special shipping/handling requests.

• Special Shipping and Handling: Special shipping/handling requests such as express shipping, or shipping to Alaska, Hawaii, Canada, and other countries are available at additional charge. Customers must email Rocky Americas Inc. to request the information of Special S/H Charge to your address. Customers will receive electronic PayPal Invoice in email for the total charge, and then pay the total balance using major credit cards or electronic check through the electronic PayPal Invoice.
  

• Note for paying by credit card and electronic check payments: In order to protect our customers and clients, we do NOT take your credit card number or ANY sensitive information through telephone. All credit card and electronic check payments are processed through 3rd party - PayPal's secured web site. No employee from Rocky Americas Inc. would ever ask for your personal sensitive information, nor we receive any of these information from PayPal. When you click the or buttons, you are leaving Rocky Americas' web site and a new web browser window of PayPal's secured web site will be opened automatically. Note, you do not have to have a PayPal account in order to send payments through PayPal, once the PayPal's secured web page is opened (or through the URL provided in the electronic PayPal Invoice email you receive from us), choose the appropriate link/button to continue the process without having a PayPal account. Make sure the shipping address you provide with your payment MUST match your credit card/bank billing address. Your PayPal payment transaction will appear on your credit card statement as "Rocky Americas".
  
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• Cashier Check/Money Order: Cashier check/money order should be sent to Rocky Americas Inc. along with Purchase Order form (all fields in the form must be clearly filled out). As a reference, products shown on Hot Deals and Products pages with  button and sale price are usually available for immediate shipping, customers will be contacted if requested quantity is not available. Make sure to provide your telephone number to us. Customers should contact Rocky Americas Inc. for availability of all other products. Products are shipped via USPS mail or other express shipping carriers to 48 U.S. lower states. Products are usually shipped out the next business day after full payment is received, check the Estimated Shipping Date below. Customers will be notified once the order is shipped out and provided tracking information if applicable. Special shipping and handling (express/insured/tracked) or shipping to Alaska, Hawaii, Canada, and other countries are available at additional charge. Customers must email us to request the information of Special S/H Charge to your address before send the Purchase Order form. Customers will be notified for products shipped from our China Distribution Center.

• Business/Personal Check: In the event of paying by business/personal check, in addition to the process stated above in the "Cashier Check/Money Order" section, products are shipped  after bank clear.

• Estimated Shipping Date: Click here for the estimated shipping date for products with button.

• Shipment Tracking: Click here to track your package, you will need the package shipping/tracking number.
  

• Estimated Delivery Transit Map: This is for estimated standard shipping transit time based on your location (48 U.S. lower states only). This map is for estimation and illustration purposes only, actual transit time may vary.  

Return Policies

All orders from Rocky Americas Inc. may be returned within 7 calendar days of delivery for a refund. Refund checks may take up to 15 business days to process. Merchandise may be returned for an exchange or credit (of equal or lesser value) within 21 calendar days from the date of delivery. No return or exchange accepted after 21 calendar days from the date of delivery. No returns or exchanges on items marked "As Is", "Clearance Item", "Close Out Item", or "Surplus Parts". No returns or exchanges on "Make Offer" orders/products. No returns or exchanges on special/customized orders. No returns or exchanges on items sold/bought through auction web sites such as eBay.com. No return or exchange on items that are altered, dismantled, modified, tampered by anyone other than technicians of Rocky Americas Inc. No return or exchange on items with broken warranty seals. No refund on shipping fees.

In order to return or exchange (under the warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA#). Any merchandise returned without RMA# will be discarded. Please email us to obtain an RMA#.

All returned merchandise must be in brand new condition. It is very important that the merchandise returned must be in their original re-sellable condition with no sign of usage, no mounting scratches, in original packing (and wrapping), and with all accessories. The RMA# should be clearly printed on the outside of the package. Return requests must be made to us within 7 calendar days of delivery to be eligible for a refund. Restocking fee of 20% of the item sale price will be charged for all items returned regardless of the return date. All free items must be returned together with purchased items in order to receive a refund or credit. Any shipping and/or handling charges on the original order cannot be refunded, nor the shipping cost to send items back to us. If merchandise returned are found to be damaged or returned in a non-re-sellable condition, customer may be subjected to a 20-100% restocking fee. This includes, but is not limited to failure to return accessories and/or owner's manuals, duplicate shipments, refused/unclaimed shipments, items ordered by mistake, and items found not suitable for application.

Rocky Americas Inc. is not responsible for shipping costs, lost or damage on returned items. Items to be returned should be packed carefully. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since Rocky Americas Inc. cannot provide credit for a return without confirming its receipt, we strongly recommend that you use a delivery service that can be tracked and insured.

Rocky Americas Inc. Three (3) Months Limited Warranty

Rocky Americas Inc. warrants products to be free from defective material and workmanship for a period of three (3) months from the original date of purchase. Rocky Americas Inc.  agrees to repair or replace, at its sole discretion, a defective product if returned to Rocky Americas Inc. within the warranty period and accompanied by proof of purchase. This warranty does not extend to any Rocky Americas Inc. products which have been subject to misuse, neglect, accident, incorrect wiring or to use in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than Rocky Americas Inc. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products. Some states do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to the original customer. This warranty gives you specific rights and you may also have other rights, which vary, from state to state. Please contact us if you have any questions concerning this warranty.

Please note Rocky Americas Inc. also resells high quality products from other manufacturers that Rocky Americas Inc. is not listed as the sole distributor or Rocky Americas Inc. is not the original importer. In this case, the original manufacturer would provide its own warranty service and Rocky Americas Inc. would only act as the retailer of the products and would not provide warranty for such products. Products in this category would be marked with "Original Manufacturer Warranty" in its product description details page. Please contact us if you have any questions regarding products in this category.

Illegal Usage

Rocky Americas Inc. cannot be held liable under any circumstances and the above described warranty is revoked if products are used for illegal purposes, offenders are subject to server legal punishments by government law enforcement agencies.